Manager of Mediation Programs

The Administrative Office of the Courts is seeking a Manager of Mediation Programs and Process Innovation. This position works under the direction of the AOC Assistant Director - Director of Access to Justice and Strategic Collaboration, and provides responsible professional legal work, assists in policy development and implementation, and serves as a leader on the Access, Innovation, and Community Engagement Division at the Administrative Office of the Courts. Work is performed with considerable independence and latitude for judgement under direction of the Assistant Director - Director of Access to Justice. The position involves oversight and direction of the Tennessee Supreme Court court-annexed mediation program pursuant to Supreme Court Rule 31 and the Alternative Dispute Resolution Commission. The position oversees several multi-disciplinary state and federal funded grant programs and is responsible for examining and modernizing grant procedures, serving as the liaison between the AOC and other state agencies and partners to further grant objectives, evaluating grant applications and reports, and guiding grant recipients throughout the grant cycle. The position serves as staff liaison and provides legal expertise to other divisions, various committees, commissions, and task forces as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Include the following. Other duties may be assigned:

  1. Provide legal research and analysis, understand and implement statutes and court rules, and navigate complex legal issues and problems relative to Rule 31 and other projects as assigned.
  2. Participate in the study of assigned operations, functions, and activities and makes recommendations and decisions on same for improvement, modernization, and innovation regarding policy and methods;
  3. Direct and provide legal assistance to the Alternative Dispute Resolution Commission pursuant to Supreme Court Rule 31; Includes oversight of operations for the ADRC Committees relating to credentials, training, pro bono, grievances, and other Committees and Commission-sponsored programs as they are created.
  4. Conduct legal research to draft revisions to Tennessee Supreme Court Rule 31 and ADR Commission policies; Conduct legal writing in development of advisory opinions and other ADR Commission documents; Conduct necessary legal research to efficiently and effectively administer ADRC grievance procedure provided in Rule 31, including but not limited to researching allegations contained in complaints, following up with all parties, preparing written correspondence to all parties, and serving as primary point of contact through the grievance process.
  5. Research and prepare high-level correspondence to mediators, training providers, continued mediation providers, judges, court clerks and personnel, and other audiences on the mediation program.
  6. Act as subject matter expert and primary point of contact for the Rule 31 Mediation program, community mediation center growth and development, the ADRPlan, and other designated AOC or Supreme Court projects and programs.
  7. Assign, train, supervise, and evaluate Programs Coordinator position and their work; makes recommendations and decisions on human resources actions such as employment, promotion, demotion, reprimand, retention, and increases for exception performance.
  8. Direct the allocation and distribution of funds for the state-funded VORP (Victim Offender Reconciliation Program) and the federal Access and Visitation grant; Review, draft, and approve grant contracts and amendments; Serve as AOC liaison to grantees by conducting site visits, conducting grantee trainings, and engaging in both formal and informal opportunities to get grantee feedback and information on their grant-funded initiatives. 
  9. Serve as project lead and primary staff liaison to the Department of Human Services for federal Access and Visitation program; Represent the AOC/ADR Commission in mission-driven or project-driven stakeholder groups facilitated by other state agencies and national and statewide partners; Develop and maintain effective working relationship through effective communications with local, regional, and national partners.
  10. Develop and execute annual ADRC Workshop and periodic training events for Rule 31 mediators, community mediation centers, judges and court clerks, and other stakeholders on Rule 31, the ADR Commission, and related projects and programs.
  11. Attend, participate, and present at local, statewide, and national conferences on court-annexed mediation programs, community mediation, and other related initiatives.
  12. Develop periodic announcements, press releases, news items, and information on the Rule 31 Mediation program and related activities.
  13. Serve as liaison to AOC Information Systems and Technology Division on mediation pilot projects, enhancements to the Rule 31 Mediator website and system, and other projects as designated by Division Director; Assist other divisions by providing legal research and writing on special projects as requested by AOC Director and Division Director.


Education and/or Experience:  The successful applicant must have Juris Doctorate degree; have an active license to practice law in the State of Tennessee, or obtain an active license to practice law in the State of Tennessee within one year of employment, and one year of experience in program planning and development or judicial or public administration.

Other Requirements:

  • Must possess a valid Tennessee driver’s license.
  • Must be able to travel (to include overnight travel) as the position requires.
  • Ability to lift and transfer up to 30 pounds.
  • Must have considerable knowledge of business English, spelling, vocabulary and arithmetic as well as considerable knowledge of modern office equipment, personal computers, word processing, databases, Microsoft Office software and general office practices and procedures.
  • Must be organized and be able to prioritize work according to general deadline dates. 
  • Must be comfortable fielding general emails, calls, and questions about the Rule 31 Mediator program from current and prospective Rule 31 Mediators and support staff, Judges and court staff, and attorneys.

This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history in order to be considered for this position.

Equal Employment Opportunity Employer

Location: Nashville
Department: Access, Innovation & Community Engagement
Position Available: Immediately
Position Closing: This position will remain open until filled

To Apply

Submit an Application for Employment in PDF, a resume, writing sample needed, and three professional references by email to  The Court System accepts only electronic applicant information saved in PDF format.

Thank you for taking time to submit your information for consideration. Please note that applicants will only receive communication regarding submissions if selected for an interview.

For more information: please email: