Application and Business Support Analyst

The Administrative Office of the Courts (AOC) is looking for a self-motivated person to join the organization as an Application and Business Support Analyst (ABSA).  The ABSA should possess the skills necessary to act as a liaison between the IT Department and the business end-users of the judiciary.  A successful candidate will be able to work with staff to produce business and functional requirements, document business scenarios, write test plans and scripts if needed, create training materials as needed, provide enterprise application environment support, and train users using a variety of methods. 

Substitution of Experience for the Specific Associate’s Degree: Professional-level experience in any one of the following areas may substitute for the required associate’s degree on a year-for-year basis to a maximum substitution of two years: Applications or systems support, Systematic analysis of overall work processes for business or information systems, or approved requirements gathering mythologies. 

Knowledge and Skill Requirements:   
1. Computers and Electronics - Basic knowledge of software application programming, hardware, platforms, system architecture and technology assessment.
2. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
3. Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
4. Mathematics - Knowledge of arithmetic, algebra, geometry, statistics, and their applications.
5. Basic knowledge of federal, state, and local laws, rules, regulations, policies, procedures, and best practices as they relate to data management and information systems governance.

Responsibilities will include (but not limited to) the following:
1. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
3. Identify, access, and document business and functional requirements.
4. Document current and future state processes to facilitate validation of solution accuracy and completeness.
5. Excellent communication skills both oral and written.
6. Superior analytical and problem-solving skills, including the ability to ask leading questions and analyze the business impact on proposed solutions.
7. Ability to bring others together to reconcile differences of opinion. 
8. Analyzing needs and product requirements to create a design. 
9. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. 
10. Ability to determine causes of operating errors and how to resolve them.
11. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
12. Time Management - Managing one's own time and the time of others.

This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history in order to be considered for this position. 

Equal Employment Opportunity Employe