Indigent/Interpreter Claims Entry (ICE)
The Administrative Office of the Courts has implemented a new online system for submitting indigent fee claims. The Indigent Claims Entry (ICE) system significantly streamlines the process by eliminating more than 90 percent of the 135,000 paper claims the AOC receives on an annual basis.
ICE Pending Payments
Please be aware that the current payment processing time is approximately 6 weeks from the time the (Submit for Payment) status is changed. To find out the date when status changed, open your claim and locate the Status History section.
Important notice regarding hourly billing cap
December 20, 2016 - 8:00 AM - 10:00 AM (CDT) for Interpreters
December 14, 2016 - 8:00 - 10:00 AM (CDT) for Attorneys
To participate in the phone/online training sessions, please email Amy Park at firstname.lastname@example.org or call 615-741-2687 ext. 4190 to reserve your seat.
How to Become a Registered User of ICE
The indigent claims system is a secure site, requiring log-in credentials. To request access to ICE, send an email to Indigentclaims@tncourts.gov . We will send you step-by-step instructions on how to request access. With these instructions, we will also include the ICE users manual. If you have any questions, please feel free to give us a call.
Using the System
- DISPOSITION INFORMATION - Attorney Fee Claims will require that disposition information be entered before you will be permitted to change the status of the claim. If the disposition is withdrawn, bound over or dismissed, enter the original offense as the disposition offense; enter 'N/A' as the sentence, and select the appropriate disposition type. Once entered, the system will permit you to change the status.
- ACTIVITY DESCRIPTIONS - When entering the description for the activity being billed, free-form the description. You may enter up to 200 characters when describing the activity. If you are submitting a Dependency & Neglect claim, provide specific information as to the type of hearing you are billing for.
- PAYMENT INFORMATION - When updating your payment information on ICE, please send an email to Patricia Brown notifying her of the changes made. Changing the information in ICE does not automatically notify the staff that changes have been made. Patricia Brown can be reached at email@example.com.