Indigent/Interpreter Claims Entry (ICE)

The Administrative Office of the Courts has implemented a new online system for submitting indigent fee claims. The Indigent Claims Entry (ICE) system significantly streamlines the process by eliminating more than 90 percent of the 135,000 paper claims the AOC receives on an annual basis.

Important notice regarding hourly billing cap

Ice Training

August 14, 2014 - 9:00 - 10:30 AM (CDT) for Attorneys

To participate in the phone/online training sessions, please email Linda Beaudet at  linda.beaudet@tncourts.gov or call 615-741-2687 ext. 2080 to reserve your seat. 

How to Become a Registered User of ICE

The indigent claims system is a secure site, requiring log-in credentials.  To request access to ICE, send an email to Indigentclaims@tncourts.gov .  We will send you step-by-step instructions on how to request access.  With these instructions, we will also include the ICE users manual.  If you have any questions, please feel free to give us a call. 

Using the System

GUIDELINES FOR FEE CLAIM ACTIVITY REPORTING

ANSWERS TO QUESTIONS REGARDING BILLING GUIDELINES

CALCULATION OF HOURS IN TENTHS
 

  • DISPOSITION INFORMATION - Attorney Fee Claims will require that disposition information be entered before you will be permitted to change the status of the claim.  If the disposition is withdrawn, bound over or dismissed, enter the original offense as the disposition offense; enter 'N/A' as the sentence, and select the appropriate disposition type.  Once entered, the system will permit you to change the status.
  • ACTIVITY DESCRIPTIONS - When entering the description for the activity being billed, free-form the description.  You may enter up to 200 characters when describing the activity.  If you are submitting a Dependency & Neglect claim, provide specific information as to the type of hearing you are billing for.
  • PAYMENT INFORMATION - When updating your payment information on ICE, please send an email to Patricia Brown notifying her of the changes made.  Changing the information in ICE does not automatically notify the staff that changes have been made.  Patricia Brown can be reached at patricia.brown@tncourts.gov.

HOW TO ADD AN ATTORNEY FEE - NON-CAPITAL CLAIM (CHEAT SHEET)

HOW TO ADD A CLAIM (CHEAT SHEET)

Contact information

ICE system questions:
Linda Beaudet
615-741-2687 or linda.beaudet@tncourts.gov

Indigent fee claims questions:
Pam Hancock
615-741-2687 or pam.hancock@tncourts.gov